Exchange and Returns Policy

We accept returns within [X] days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received. It should also include all original tags, labels, and accessories

Certain items are non-returnable including but not limited to personalized or custom-made stationery, opened or used products, etc.

To initiate a return, please follow these steps:
a) Contact our customer support team at [Email Address] or WhatsApp on [Phone Number] within [X] days of receiving your order, stating the reason for the return and providing relevant details.

b) Once your return request is approved, we will provide you with a return authorization number (RMA) and further instructions for returning the item.
 

Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

Upon receiving the returned item and verifying its condition, we will process the exchange within [Y] business days. The refund will be issued to the original payment method used during checkout. Please note that the processing time for refunds may vary depending on the payment method and your bank's policies.

If you wish to exchange an item for a different colour, format, or design, please follow the same return process as outlined above. Please note that exchange can be processed only if the original product is opened or unused. We will process the exchange once we receive the returned item and verify its condition. We will arrange for a return pickup of the item, at our cost. Any price difference between the exchanged items will be handled as per the store's policies.

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to arrange for a replacement or refund on case-to-case basis.

In some cases, we may offer store credit as an alternative to refunds, especially for non-defective returns. Store credit can be used towards future purchases on our website and is valid for [Z] days from the date of issue.

Please note that our Returns Policy may be subject to change without prior notice. It is your responsibility to review this policy periodically.

If you have any questions or need assistance with the returns process, please feel free to reach out to our customer support team at [Email Address] or WhatsApp on [Phone Number]. We are here to help and ensure your satisfaction.